Get help with a plugin

Start with the docs; most setup questions are answered there. If you're stuck, email us: support is included while your plan runs.

1. Check the docs

Each plugin has a setup guide and a list of what it doesn't do: zealden.com/docs.

2. Run the plugin's own test

Payments via Polar, Safe Media Offload and Track Them All test their own connections and say which step failed. The result often answers the question on its own; if it doesn't, send it to us.

3. Email us

Write to support@zealden.com from the email address on your order, and include:

• the plugin and its version (Plugins screen);
• your WordPress, WooCommerce and PHP versions: Tools › Site Health › Info › Copy site info to clipboard gives us all of them;
• your order number, not your license key;
• what you expected to happen and what happened instead, with a screenshot of any error, test result or activity-log row.

We aim to answer within two working days. Please don't send passwords or API tokens; we'll never ask for them.

Your account

Keys, sites, renewals and invoices live in your account. To move a key, cancel or renew, see Your license.