# Refunds

> How to ask for a refund, and what a refund does to your key and subscription.

You can have a full refund within 14 days of any purchase. Email [support@zealden.com](mailto:support@zealden.com) with your order number. Polar, our merchant of record, pays it back to the payment method you used.

## What a refund does

- **Refunding your first purchase deactivates its key straight away**, even if you've paid renewals since. Those sites stop receiving updates; the plugin keeps working.
- **Refunding a renewal takes back the year it added.** The key isn't deactivated: it works until the date it had before that renewal, then lapses.
- **A partial refund** that doesn't return the renewal leaves the year in place.
- **A refund doesn't cancel your subscription.** [Cancel it](/docs/your-license/renew-and-cancel/) as well, or the next year will be charged.

See [Terms and refunds](/legal/terms-and-refunds/) for the full terms.

Checked against ZealDen Sell Your Plugins 1.1.4 on main, 19 October 2026.